Privacy Policy
Last updated: February 8, 2025
This Privacy Policy describes how MisterU (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.misteru.be (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you," "your," and "yours" refer to you as a user of the Services, whether you are a customer, a website visitor, or another person from whom we have collected information in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligation, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit directly to us through our Services may include:
- Contact Information including your name, address, phone number, and email address.
- Order Information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information including your username, password, security questions, and other information used to secure your account.
- Customer Service Information including information you choose to include in communications exchanged with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide us with certain information about yourself directly. Failing to provide this information may prevent you from using or accessing those features.
What Information Do We Collect About Your Use?
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access our Site and use your account, including information about the device, browser information, network connection information, your IP address, and other information related to your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including providers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Sendcloud, Bpost, Cloudflare.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you have requested, in order to perform the contract we have entered into with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services to perform the contract we have entered into with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating any returns and exchanges, as well as other features and functionalities related to your account.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities lies in our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities lies in our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
- Communicating with You and Improving the Services. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure our responsiveness, provide you with efficient services, and maintain our business relationship with you, according to Art. 6 (1) (f) of the GDPR.
Cookies
We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies through your browser controls. Please keep in mind that deleting or blocking Cookies may impair your user experience and lead to malfunctioning of certain Services, including some general features and functionalities, or their unavailability. Additionally, blocking Cookies may not completely prevent the way we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and for other reasons subject to this Privacy Policy. This may include:
- Providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).
- With business and marketing partners to provide you with services and send you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you request us to disclose or consent in any other way to our disclosure of certain information to third parties, for example, to ship products to you or through your use of social media widgets or integration identifiers, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest of managing a successful business. In the context of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
We disclose the following categories of personal and sensitive information regarding users for the purposes described above in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of engaging in advertising and marketing activities, as follows.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites that we do not control, you should review their privacy and security policies as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of the information found on those sites. The information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on how we or a third party may use it. The inclusion of such links does not imply endorsement of the content of those platforms or their owners or operators, except in situations stated in the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.
As of the effective date of this Privacy Policy, we do not actually know whether we "share" or "sell" (as defined in applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, all information you send us may not be secure during transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The retention period for your personal information depends on various factors, such as whether we need that information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other contracts and policies in effect.
Your Rights
Depending on your place of residence, you may have all or some of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may in some cases refuse your request as permitted by law.
- Right of Access / Right to Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
- Right to Correction: You may have the right to request that we correct the personal information we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not "sell" or "share" your personal information or to opt-out of the processing of your personal information for purposes considered "targeted advertising," as defined in privacy laws. Please note that if you visit our Site while the opt-out preference signal from the Global Privacy Control is enabled, depending on where you are located, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser you are using to visit the Site.
- Restriction of Processing: You may have the right to request that we stop or restrict our processing of personal information.
- Withdrawal of Consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Managing Communication Preferences: We may send you promotional emails that you can opt-out of receiving at any time using the unsubscribe option provided in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those related to your account or the orders you have placed.
You can exercise any of these rights when indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we provide a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required by applicable law.
Complaints
If you have complaints concerning how we handle your personal information, please contact us using the contact details provided below. If our response to your complaint is not satisfactory, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file your complaint with your local data protection authority. For the EEA, you can find here a list of the data protection authorities responsible for data protection.
International Users
Please note that we may transfer, store, and process your personal information outside of the country in which you reside. Your personal information may also be processed by employees and by service providers and third-party partners in those countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority in the UK, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at info@misteru.art.
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the data controller of your personal information.